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Refund & Cancellation Policy

Last updated: 23 October 2026

This page explains what happens when you cancel or change a booking made on GdoctorG, and when you are refunded. It applies to doctor appointments and lab bookings.

Bookings you pay at the clinic or lab

Nothing is charged online for these, so there is nothing to refund when you cancel. If you paid a booking fee online, the rules below apply to that amount.

If you cancel a booking you paid for online

  • Before you confirm a cancellation, we show you exactly how much would be refunded. Cancelling earlier usually returns more; the amount depends on how close the booking is, and a part of the fee may be kept.
  • You can cancel or reschedule a booking yourself while it is still open, from its receipt page or your dashboard. The number of times a booking can be rescheduled is limited.
  • When you reschedule, your payment carries over to the new booking, so there is no refund and no new charge.

If the doctor, clinic or lab cancels, or the doctor is unavailable

If a provider cancels a booking you paid for, or a doctor's leave affects it, you choose one of two options:

  • Reschedule — your payment carries over to the new date, with no extra charge.
  • Refund — the amount you paid is refunded in full.

If you do not choose within the time shown to you, we refund you automatically.

If you do not attend

If you do not attend a booking you paid for online and it is marked as a no-show, the payment is not refunded. Please cancel in advance if you cannot make it.

Payments that fail or time out

If a payment fails or is not completed in time, the booking is released and you are not charged for it. If money was taken from your account but the booking was not confirmed, contact us and we will look into it.

How refunds are paid

  • Refunds are sent by bank transfer. Once a refund is approved, add your bank account details under History → Refunds so we can transfer it.
  • We tell you at each step — approved, bank details received, transferred — and share the bank's transfer reference when it is sent.
  • If a refund is declined, we tell you why. You can raise a support request if you disagree.

Contact

For anything about a booking or refund, contact us: support.gdoctorg@gmail.com.